Professional On-Hold, Business Audio, and Media Services

On-Hold Marketing can turn your silence into sales, and give your business an additional avenue for customer engagement. By making sure your company’s interactions with customers and clients are properly handled so that you make a good impression. On-Hold Marketing specializes in professional On-Hold, Business Audio, and Media Services to help you to keep your phone customers interested, located Markham, ON, Canada.

How it works

Our simplified process

Getting to know your business

We’ll invite you to fill out a simple form that will provide us with some key information about your organization. This will provide our scripting team a starting point before they contact you to discuss your goals and objectives.

We’ve created scripts for thousands of companies in a wide variety of industries – from small-businesses to multi-national corporations. We can help with unlimited scripting ideas but always consult with you before writing a script that focuses on your unique marketing goals.

Scripts that speak for you

Our professional scriptwriters are committed to writing clear, creative, and informative copy so that your on-hold message appeals to your callers and provides a first impression that leaves them feeling like they’re engaging with a business they can trust.

Pick the ideal tune

We understand the powerful impact music has on a caller’s perception of your business. Each choice sets the mood and gives your message a unique feel.

Know your audience and make a choice to enhance their listening experience. Do you have long wait times? Choose a snappy tune that is not repetitive. Do you have an exciting product and a short wait time? Drive up the beat.  Are you trying to keep callers calm? Choose a soothing medley.

Find your voice

The right voice can make all the difference in getting your message across to your callers and making that connection with them. Putting the proper “face” or “personality” on your message will help callers relate and inquire about your products, services, or promotions.

Our broadcast-quality professionals can provide an extraordinary range of styles, including: upbeat and energetic, friendly and neighborly, authoritative, educational, or even humorous.

Studio quality productions

On-Hold Marketing boasts a state-of-the-art production studio, experienced producers and knowledgeable engineers on site to keep your brand representation consistent and professional.

Whether you have the latest VoIP system, a PBX setup, traditional landlines, or any other phone system, On-Hold Marketing produces recordings with the highest fidelity possible for your required format, ensuring your callers always hear a clear, professional voice and quality music.

Keep things fresh

Marketing on-hold works best when you keep your production up to date. But we know that remembering to send us new content is not always on the top of your to-do list. That’s why we provide regular reminder e-mails and phone calls to help ensure your message remains timely and relevant.

We’re happy to schedule these reminders on a monthly, quarterly, or annual basis – whatever works best for you!